QR codes for e-government: Make public service contactless

Last updated:   January 19, 2023

Although QR codes have been around for many years, the year 2020 took a massive hit for the QR code technology to boom even more. 

Many businesses, including small and medium-sized enterprises (SMEs), have adapted themselves using this advanced digital tool.

As businesses have found a better approach to automate their business transaction and provide better customer service without compromising health standards, citizens also called out on their local governments to follow suit to the QR trend for a seamless and quick public service.

Digitizing government services to meet people’s evolving expectations in their nation, especially now that we are heading towards a more advanced digital world, is not an option but a necessity that we must embrace whether we like it or not. 

But how exactly does QR code work, and how can it be used for local governance to speed up the organization’s efficiency and maximize public service?

Related: What is a QR code and how does it work? The Beginner's Ultimate Guide

What is the QR code digital technology? 

qr code technology
It can be recalled that during the outbreak of Coronavirus in 2020, QR codes have accelerated in their usage among many business sectors.

And if you ask why? The answer is  simple: QR codes have the capacity to connect people to businesses while reducing the need for physical contact. 

By scanning the QR code, which is accessible by smartphone devices, any business-to-customer transaction is possible right away in a snap without even talking. 

Related: Successful QR code campaigns and how did they do it

QR code history and its aesthetic

Originally invented in Japan, QR codes are similar looking to barcodes that embed data. Unlike the standard barcode made up of vertical stripes, QR codes are made up of small dots and square-shaped patterns and have a greater storage capacity. 

QR codes that are readable in a horizontal and vertical pattern. Moreover, the data embedded in the QR is accessible using only smartphone gadgets. 

The QR code data encrypted is generated using a QR code generator online such as the QRTIGER QR code generator online, createqrcode.appspot.com, www.piicomm.ca, and many QR code software online offering different features from each other.

QR codes were already famous before, and it’s known for its fast readability and greater storage capacity. 

Furthermore, QR code has a wide variety of QR solutions used for particular purposes.

With that being said, it uses four standardized encoding modes such as (numeric, alphanumeric, byte/binary, and kanji) to store data efficiently; extensions may also be used. 

What is a digital government service, and why is it important? 

Digital government services or e-government involve the use of information and digital technology such as QR codes to facilitate better and quicker communication between the government and its citizens.

Digital transformation of the public service is getting prioritized by governments worldwide.

The digital paradigm shift is slowly being adopted across the global governments and is happening on all levels: international, national, regional, and even local. 

To increase government efficiency and transparency, embracing the changing demands in this digital information age is driven not only by internal factors.

But in the global economic scheme, a government’s ability to remain competitive and on top of their governance will always require them to have information excellence and innovate the system constantly by digitizing services and data management.

The impact of COVID-19 on accelerated electronic governance: E-Government Development Index (EGDI) reports

E-government adaptation is advancing and accelerating globally.

One of the contributing factors for this acceleration is the impact of the COVID-19 pandemic, as the United Nations E-Government has Surveyed.  

The last year’s ranking of the 193 UN Member States in terms of e-governance – capturing the scope and quality of online services, the status of telecommunication infrastructure, and existing human capacity – is led by the following countries.

  • Denmark, 
  • Republic of Korea
  • Estonia,
  • Finland
  • Australia
  • Sweden
  • United Kingdom
  • New Zealand
  • United States of America
  • Netherlands, 
  • Singapore
  • Iceland 
  • Norway
  • Japan.

Although other developing countries are still on their way to progression and catching up with this digital governance solution, in no time, e-governance will soon rule out in all states to meet society’s changing needs. 

The integration of the QR code technology in the e-governance system 

While optimizing government efficiency and meeting the constant rapid change in the population structure, the ongoing digital transformation among government and public sectors plays an important key factor.

A smart government with an ability to adapt to these changes and bridge the digital divide, can streamline government service transactions and enhance performance. 

Thanks to the proliferation of smartphones, accessing and collecting information through mobile devices has never been easier.

With that being said, pushing for digital government strategies using QR codes has also become an integral factor for seamless information sharing and management.  

Related: Myanmar Government uses dynamic QR codes to inform citizens about COVID-19 Cases

How to use QR codes for local governments and enhance government service

As we have discussed, QR codes for government have many solutions intended to function for a specific use that local governments can use to speed up public service.

Here are the lists of how you can use QR codes created with the best QR code generator online and what corresponding QR type you need.  

Electronic registration/check-in qr codes for local government

What was once done with pen and paper is now completed in milliseconds with your pointing finger and touchscreen. 

Using electronic methods for contactless check-in or registration will help alleviate and quicken the process and collect an individual’s information more accurately than writing it down.

The easiest way to collect the individual’s information is to make a Google form QR code for registration and copy the URL of your google form and convert it into a URL QR code. 

URL QR codes can redirect scanners to any landing page online. 

A URL QR code for a Google form will redirect to the document online once scanned using the smartphone gadget, where he can fill up his details and click the submit button right away. 

Note: Not only in print, but QR codes are also scannable when displayed online. 

Share public information easily with local QR codes

qr code for local government

There are many ways the local government can share information with the public using QR codes for government.

If the information is on the website, you can generate a URL QR code that will redirect to that landing page right away without the citizens having to type for the URL. 

Another QR code alternative approach would be making a customized landing page using an H5 QR code.

Using an H5 QR code, you don’t need to pay for a hosting or a domain.

You can make your own landing page online using a QR.

Conducting job fairs online

qr code for online job fair Employers from different business organizations usually do a partnership with the local government when they conduct a job fair.

To streamline the process of dealing with many applicants all at once in a physical environment, switching to a virtual job fair setting is easier, faster, and safer. 

An attached QR code for the online job posting should lead them online where they can submit their resume and credentials.

Mostly, this is done through scanning a QR code that leads to an online google form.

From there, employers can filter out their potential applicants and make the process easier for both parties. 

Educate the public with video presentations 

video qr code Local government issues are complicated and can be complex to convey to citizens.

To educate them better with city or even national policies and issues, video QR codes are great to use so they can scan the QR code to get all the necessary information right away using their smartphones. 

Related: How to create a video QR code in 7 steps

QR codes in meetings, conferences, and presentations 

qr code for employees Local governments can empower their employees to mix traditional meetings, conferences, and presentations using a file QR code and digitize some of their materials for presentation.  

When conducting meetings and conferences, local government personnel can engage their listeners better through technology. 

Employees can use PDF QR codes of the best QR code generator to convert a PDF document into a QR code, a word file to QR code, an excel QR code, and even convert images into QR codes. (they can also attach QR codes to their files.)

With this technological approach, meetings and presentations become more engaging to the audience by participating and scanning the QR code for interactive and better information. 

Related: How to create a password-protected QR code

Share/ highlight important upcoming events with local QR codes

qr code for events Promote city and state events in your local government with local QR codes so the people can access the information by scanning it directly using their smartphone devices.

You can make a customized landing page and give out important details such as the date of the event, the description, the person to contact, and they can save it on their smartphone calendars, so they don’t miss it. 

For this, you can use a PDF QR code, a word file QR code, a poster image and create an image QR code, etc. 

Creating a bulk vCard QR code for employees

vcard qr code for employees You can generate a bulk vCard QR code for your employees for your employees will help them network better. A quick scan of the QR code will let contact save your information such as: 

  • Name of the Vcard holder
  • Name of the organization
  • Title 
  • Phone number (private and work and mobile)
  • Fax, Email, Website 
  • Street, City, Zipcode
  • State, Country, Profile Picture
  • Personal description 
  • Social media accounts and more

Related: How to use a bulk vCard QR code generator?


Collect or ask for public feedback 

feedback qr code Asking for feedback from the people for a particular government policy and issue helps the government hear the public pulse and allowing the officials to improve the service.

The local government can make a google form QR code for the feedback form and customize its landing form page.

QR integration in inventory system and asset tracking for government agencies

undefinedGovernment organizations have a huge number of assets at their disposal. 

From computer systems to furniture, from vehicles to machines, which is used on a daily basis, forming a vast quantum of assets.

Every asset in the organization is necessary for the functioning of the office and its personnel. 

Although QR Codes for inventory can be integrated to provide much more comprehensive information that can be scanned through mobile devices, government organizations need to have asset management software (such as AirTable), as the lack of a proper system can lead to misplacement of assets. 

However, to track or update these assets, several techniques come into play, and one of those is QR codes. 

QR codes can be integrated in an in-house system, CRM,  or an even on an asset management software.

They can work anywhere and is directly accessible through smartphone gadgets. 

Related: Airtable QR code: How to use QR codes in Airtable

Improve government service experience 10x better using QR codes

QR codes for government can function for many different purposes and help make tasks inside the organization more efficient and share information readily at their citizens’ disposal. 

Although QR codes may not be the end-all-be-all solution for everything, the push for digital governance through technology such as QR codes is universally gaining acceptance as the public becomes more technologically advanced. 

In this digital era, it is not even an option but already a necessity for a government to embrace new technology such as QR technology to minimize cost while maximizing the utility of services to taxpayers.

For more information and questions about QR codes and how you can use them for your local governance, just contact us today and our customer support team will be happy to assist you. 

brands using qr codes