QR Codes for E-Government: Make Public Service Contactless

By:  Vall
Update:  August 09, 2023
QR Codes for E-Government: Make Public Service Contactless

Digitizing government services to meet people’s evolving expectations is not an option but a necessity.  

Now that we are heading towards digital advancement, local citizens are also calling out on their local government to advance public service and make it seamless and quick. 

But how exactly does QR code work, and how can it be used for local governance to speed up the organization’s efficiency and maximize public service?

What is a digital government service, and why is it important? 

Digital government services or e-government involve the use of information and digital technology, such as QR codes, to facilitate better and quicker communication between the government and its citizens.

Digital transformation of public service is getting prioritized by governments worldwide.

The digital paradigm shift is slowly being adopted across global governments and is happening on all levels: international, national, regional, and even local. 

To increase government efficiency and transparency, embracing the changing demands in this digital information age is driven not only by internal factors.

But in the global economic scheme, a government’s ability to remain competitive and on top of their governance will always require them to have information excellence and innovate the system constantly by digitizing services and data management.

The impact of COVID-19 on accelerated electronic governance: E-Government Development Index (EGDI) reports

E-government adaptation is advancing and accelerating globally.

One of the contributing factors to this acceleration is the impact of the COVID-19 pandemic, as the United Nations E-Government has Surveyed.  

The last year’s ranking of the 193 UN Member States in terms of e-governance – capturing the scope and quality of online services, the status of telecommunication infrastructure, and existing human capacity – is led by the following countries.

  • Denmark, 
  • Republic of Korea
  • Estonia,
  • Finland
  • Australia
  • Sweden
  • United Kingdom
  • New Zealand
  • United States of America
  • Netherlands, 
  • Singapore
  • Iceland 
  • Norway
  • Japan.

Although other developing countries are still on their way to progression and catching up with this digital governance solution, in no time, e-governance will soon rule out in all states to meet society’s changing needs. 

The integration of the QR code technology in the e-governance system 

While optimizing government efficiency and meeting the constant rapid change in the population structure, the ongoing digital transformation among government and public sectors plays an important key factor.

A smart government with the ability to adapt to these changes and bridge the digital divide can streamline government service transactions and enhance performance. 

Thanks to the proliferation of smartphones, accessing and collecting information through mobile devices has never been easier. For example, local governments can use a QR code for travel that contains important documents like Covid-19 test results, destination, and duration of stay. 

With that being said, pushing for digital government strategies using QR codes has also become an integral factor for seamless information sharing and management.  

How to use QR codes for local governments and enhance government service

As we have discussed, QR codes for the government have many solutions intended to function for a specific use that local governments can use to speed up public service.

Here are the lists of how you can use QR codes created with the best QR code generator online and what corresponding QR type you need.  

Electronic registration/check-in 

QR code registration

What was once done with pen and paper is now completed in milliseconds with your pointing finger and touchscreen. 

Using electronic methods for contactless check-in or registration will help alleviate and quicken the process and collect an individual’s information more accurately than writing it down.

The easiest way to collect the individual’s information is to make a Google form QR code for registration and copy the URL of your Google form and convert it into a URL QR code. 

URL QR codes can redirect scanners to any landing page online. 

A URL QR code for a Google form will redirect to the document online once scanned using the smartphone gadget, where he can fill up his details and click the submit button right away. 

Note: Not only in print, but QR codes are also scannable when displayed online. 

Share public information easily with local QR codes

Instruction QR code

There are many ways the local government can share information with the public using QR codes for the government.

If the information is on the website, you can generate a URL QR code that will redirect to that landing page right away without the citizens having to type the URL. 

Another alternative QR code approach would be making a customized landing page using an H5 QR code.

Using an H5 QR code, you don’t need to pay for hosting or a domain.

You can make your own landing page online using a QR.

Conducting job fairs online

Job fair QR code

Employers from different business organizations usually do a partnership with the local government when they conduct a job fair.

To streamline the process of dealing with many applicants all at once in a physical environment, switching to a virtual job fair setting is easier, faster, and safer. 

An attached QR code for the online job posting should lead them online, where they can submit their resume and credentials.

Mostly, this is done by scanning a QR code that leads to an online Google form.

From there, employers can filter out their potential applicants and make the process easier for both parties. 

Educate the public with video presentations 

Local government issues are complicated and can be complex to convey to citizens.

To educate them better about city or even national policies and issues, video QR codes are great to use so they can scan the QR code to get all the necessary information right away using their smartphones. 

QR codes in meetings, conferences, and presentations 

Local governments can empower their employees to mix traditional meetings, conferences, and presentations using a file QR code and digitize some of their materials for presentation.  

When conducting meetings and conferences, local government personnel can engage their listeners better through technology. 

Employees can use PDF QR codes of the best QR code generator to convert a PDF document into a QR code, a Word file into a QR code, an Excel QR code, and even convert images into QR codes. (they can also attach QR codes to their files.) 

With this technological approach, meetings and presentations become more engaging to the audience by participating and scanning the QR code for interactive and better information. 

Share/ highlight important upcoming events with local QR codes

Promote city and state events in your local government with local QR codes so that people can access the information by scanning it directly using their smartphone devices.

You can make a customized landing page and give out important details such as the date of the event, the description, and the person to contact, and they can save it on their smartphone calendars so they don’t miss it. 

For this, you can use a PDF QR code, a Word file QR code, a poster image and create an image QR code, etc. 

Creating a bulk vCard QR code for employees

You can generate a bulk vCard QR code for your employees for your, employees will help them network better. A quick scan of the QR code will let the contact save your information, such as: 

  • Name of the Vcard holder
  • Name of the organization
  • Title 
  • Phone number (private and work and mobile)
  • Fax, Email, Website 
  • Street, City, Zipcode
  • State, Country, Profile Picture
  • Personal Description 
  • Social media accounts and more

Collect or ask for public feedback 

Asking for feedback from the people for a particular government policy and issue helps the government hear the public pulse and allows the officials to improve the service.

The local government can make a Google form QR code for the feedback form and customize its landing form page.

QR integration in inventory system and asset tracking for government agencies

Government organizations have a huge number of assets at their disposal. 

From computer systems to furniture, from vehicles to machines, which are used on a daily basis, forming a vast quantum of assets.

One example is using plate number QR codes in vehicles to efficiently retrieve important vehicle-related data, such as a digital copy of the vehicle registration.

Every asset in the organization is necessary for the functioning of the office and its personnel. 

Although QR Codes for inventory can be integrated to provide much more comprehensive information that can be scanned through mobile devices, government organizations need to have asset management software (such as AirTable), as the lack of a proper system can lead to misplacement of assets. 

However, to track or update these assets, several techniques come into play, and one of those is QR codes. 

QR codes can be integrated into an in-house system, CRM,  or even into asset management software.

They can work anywhere and is directly accessible through smartphone gadgets. 

Improve government service experience 10x better using QR codes

QR codes for government can function for many different purposes and help make tasks inside the organization more efficient and share information readily at their citizens’ disposal. 

Although QR codes may not be the end-all-be-all solution for everything, the push for digital governance through technology such as QR codes is universally gaining acceptance as the public becomes more technologically advanced. 

In this digital era, it is not even an option but already a necessity for a government to embrace new technology, such as QR technology, to minimize cost while maximizing the utility of services to taxpayers.

For more information and questions about QR codes and how you can use them for your local governance, just contact us today, and our customer support team will be happy to assist you. 

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