Frequently Asked Questions (FAQs)

By:  Roselle
Update:  January 13, 2023
Frequently Asked Questions (FAQs)

Can I resize my QR code?

You can resize your QR code file sizes by using photo-editing apps like photoshop, etc. We can only provide SVG and PNG file downloads.

When printing your QR code, remember to use the SVG format to make sure your QR codes won't be pixelized when downsized or resized.

How can I scan a QR code if it’s on my phone?

You don’t need another phone to scan the QR code on your phone. Just simply use our own scanner,

How to track data of my QR code?

To access the tracking data of your existing dynamic QR codes, you just need to follow these steps:

1. Log in to your QRTIGER account and click on "My account" at the top right-hand corner of the screen. Select "Dashboard" on the drop-down menu.

2. On the next screen where you'll see a summary of your QR codes-the "Dashboard". Select the category of the QR code you created on the left side black column under "Create new QR Code".

3. Opposite the name of your QR code, you will have options. Just click on "Data."

What does white label mean?

Using our white label allows you to set your own short domain and link it to our system to create dynamic QR codes and track their data.

When a user scans they will see If you use your own domain, they would then see

What you need to do is to link your sub-domain with our servers, so you can still track data with our system.

Can I pay a month subscription for any plans?

Our plans are fixed. Regular plan can be availed on a monthly basis while advanced and premium plans are paid yearly. 

How to update a dynamic QR code?

To update the URL of your dynamic QR code, follow these steps 

1. Go to 'My account'

2. Click on the 'Dashboard' and choose 'URL'

3. Click on the 'edit' button and replace your existing URL to another URL and click 'Save' button.

Is it possible to have more than one user on a single subscription?

We don’t recommend having more than one user on a single subscription for security reasons. However, that is possible.

You will just need to share login credentials of your account whether you are a regular, advanced or premium user. 

But with our Enterprise plan you can create sub-users.

Sub-users can see their own dashboard and manage their own dynamic QR codes, you can choose to give them all access to each other dashboards.

Meaning, they can see each other's dynamic QR codes and you can also give them admin privileges. This allows them to edit or delete each other QR codes.

Please reach out to our email support team for more information. 

Do you offer discounts?

We give discounts to NGOs, charity institutions, and resellers for any of our yearly plans.

Will you charge automatically once my plan expires?

We don’t do automatic payments. We will send an email notification 3-5 days before your plan expires. 

Do you have phone support?

To give our customers the best and quickest support we focus on e-mail support. We respond mostly in a few hours, mostly less than an hour.

Feel free to ask us all your questions by email.

Can I edit the QR code design?

Yes, you can edit your QR code. QRTIGER allows you to customize your QR code appearance according to your brand or marketing purpose.

You can pick the design of your QR code, add a logo, choose a color, and many more.  

However, you can no longer edit the design of your QR code once you saved it.

Therefore, be sure to finalize the design of your QR code before you print or deploy it online for your audience.

However, you can also save your QR code design as templates as well. 

Do you keep my QR codes if my subscription expires?

Yes, if your plan expires, we will retain your data for a maximum period of 1 year.

Upon failure to renew subscription within this period, it is possible that we remove all data from your account.

Can I cancel or delete my account after the subscription?

No, there is no cancellation of plan. It will stop on the expiration date after your subscription. 

Can I upgrade or downgrade my account anytime and request for a refund?

Yes, you can upgrade or downgrade the level of our services at any time of your usage.

In both cases, the previous remaining advance payment (if any and calculated on a pro-rata basis) will be adjusted by increasing the period of the new subscription accordingly.

If you wish for a refund, a decision will be made on a case-to-case basis.

Can I use QR codes for my menu bar?

Yes, by uploading your PDF or JPG menu in the “MENU” category.

How to get rid of the ad when QR code is scanned before redirecting to the destination URL?

QRTIGER ads display when users scan QR codes generated from the free trial version, but the ad will disappear if you purchase any of our subscription plans.

An account with our regular or advanced plan will mention our brand for some pages made on our website.

It will show as a footer in this form: "Powered by QRTIGER."

This shows up on certain types of QR codes like vCard and Social media QR codes.

If you don't want to have our brand mentioned then you will need to use our premium plan which will give you access to our white label feature as explained on our pricing page.

Our white label feature will remove our branding so the footer mentioned above will disappear.

Is there a file size limit when creating a video QR code?

Freemium and regular plan maximum of 5MB/upload, Advanced plan 10MB/upload, Premium plan 20MB/upload.

Can I create more than 600 dynamic QR codes?

If you need more than 600 dynamic QR codes we charge $0.75/dynamic QR code/year extra.

How can I get my API key?

First login to your account. Go to my account>Settings>copy your API key. 

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